Last updated: 26/01/26
SmartFixCare (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, or services.
1. Business Information
Business Name: SmartFixCare
Address: 4/425 Soubhagya Nagar, Near Kerala Gramin Bank, Thrikkakara, Ernakulam, Kochi, Kerala – 682021
Contact Numbers: 9037717761, 9645451784
Email: info@smartfixcare.com
If you have any questions about this Privacy Policy or your data, you may contact us using the details above.
2. Information We Collect
a) Personal Information
We may collect the following information when you use our website or mobile app:
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Name
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Phone number
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Service selected
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Service location / address
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Communication details provided through contact or booking forms
b) App Account Information
When using the SmartFixCare mobile application, users may be required to log in. Information associated with login is used only to manage bookings and service communication.
c) Usage & Behaviour Data
We collect non-personal information related to how users interact with our website and app, such as:
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Pages visited
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Actions taken on the website or app
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Approximate location and device information
This data is collected in an aggregated manner to understand user behavior and improve our services.
3. How We Use Your Information
We use the collected information for the following purposes:
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To process service bookings and inquiries
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To contact users regarding their service requests
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To improve website and app performance and user experience
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To analyze user behavior for service and operational improvements
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To send service-related updates, review requests, or promotional communications
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For marketing, remarketing, and advertising purposes using platforms such as Google and Meta
4. Marketing, Advertising & Retargeting
We may use your phone number or interaction data to:
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Request service feedback or reviews
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Share service-related updates or offers
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Show relevant ads through Google Ads and Meta platforms
These platforms may use cookies or similar technologies to display ads based on prior interactions with our website or app.
5. Cookies & Tracking Technologies
Our website and app may use cookies, pixels, and similar technologies for:
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Analytics and performance tracking
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Marketing and advertising
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Understanding user behavior
You may control cookie preferences through your browser or device settings.
6. Third-Party Services
We may share limited data with trusted third-party service providers, including:
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Analytics providers (e.g., Google Analytics)
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Advertising platforms (e.g., Google Ads, Meta)
These third parties are permitted to use the information only to perform services on our behalf and are obligated to protect your data.
7. Data Security
We take reasonable administrative and technical measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.
8. Data Retention
We retain personal information only for as long as necessary to fulfill service requirements, comply with legal obligations, or support business operations.
9. Your Rights
You have the right to:
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Request access to your personal data
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Request correction or deletion of your data
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Withdraw consent for marketing communications
To exercise these rights, please contact us at info@smartfixcare.com.
10. Children’s Privacy
SmartFixCare services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Consent
By using our website, mobile application, or services, you consent to this Privacy Policy and the collection and use of information as described above.